Mercedes-Benz Key Replacement Service - Visit Bob King Autohaus

New Key Request Checklist

Bring your original copy of your vehicle registration and vehicle owner's driver's license, passport, or government-issued ID card. Picking up your key at a Mercedes-Benz dealership is mandatory. Your vehicle must be present at our dealership at the time of key pick-up so the dealer can synchronize the key to your vehicle.


Bob King Autohaus

5115 New Centre Drive
Directions Wilmington, NC 28403

  • Sales: 910-793-2464
  • Service: 910-799-3521
  • Parts: 910-799-3521


  • Monday 7:00AM - 7:00PM
  • Tuesday 7:00AM - 7:00PM
  • Wednesday 7:00AM - 7:00PM
  • Thursday 7:00AM - 7:00PM
  • Friday 7:00AM - 7:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed

Why do I have to bring my vehicle to get a new key?

We cannot synchronize the key to the vehicle without the vehicle present, and the technology to do so is in our service department. Schedule a time to bring your Mercedes-Benz to Bob King Autohaus to get a new key for your vehicle. This also ensures security for the vehicle owner.

Can someone pick up the replacement key on my behalf?

Yes, in addition to the required paperwork, a delegate can gather the key and vehicle from Bob King Autohaus, so long as they bring a letter of authorization signed and dated from the owner of the vehicle.

What happens to my missing or lost key?

Your missing or lost Mercedes-Benz key can be disabled disabled to ensure the security of you and your vehicle.

Can I order a Mercedes-Benz key over the phone or have it mailed to me?

No, the key can only be synchronized at the dealership with the car present. We also require documents that must be delivered in-person before ordering a key.

Is there anywhere else I can get a new key for my Mercedes-Benz in Wilmington, NC?

No, your Mercedes-Benz vehicle needs a new key directly from the authorized dealership--especially Mercedes-Benz smart keys. You cannot order a new key for your vehicle from a locksmith.

How long does a key replacement order take? Can I cancel it?

Key replacement orders are processed quickly, and we often have key fobs on-site depending on your make and model. Once you order a new Mercedes-Benz key, a cancellation may not be possible.

My Mercedes-Benz key is no longer working. Should I replace it?

Always check the battery of your Mercedes-Benz key before scheduling a key replacement in Wilmington, NC. Call our trusted service technicians for more information about replacing or accessing your key's battery.

Replace Your Mercedes-Benz Key Fob in Wilmington, NC

Bob King Autohaus near Hampstead, NC, knows losing, misplacing, or damaging a key or key fob can be detrimental to your day. It can cause a ripple effect of lost time and frustration, but Southport, NC, drivers can rely on Bob King Autohaus to replace their lost or damaged car keys. Our service department will be happy to help our clients get back on the road with their Mercedes-Benz and a new key fab.

Our trusted team members ensure your new Mercedes-Benz key fob gets to you as quickly as possible. If you need to reach out to Bob King Autohaus for a replacement key to your Mercedes-Benz, make sure you bring your vehicle and the appropriate paperwork to authorize the new key pairing.

What You Need to Bring to Bob King Autohaus Near Morehead City, NC, To Get Your Key Replacement

There is a list of things New Bern, NC, drivers need to bring with them to get your replacement key synchronized to their vehicle. These items are important, and Bob King Autohaus cannot proceed with the synchronization without the vehicle and appropriate paperwork available. You'll need to bring:

  • Your Original Mercedes-Benz vehicle registration
  • Your driver's license, passport, or government-issued ID
  • Your vehicle when picking up the key

You can also have an authorized user come get your key, provided they bring the above documentation and a signed, dated letter from the vehicle owner.

Contact Us for Mercedes-Benz Key Replacement

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